The military ombud’s office is independent of the military command structure and ensures the military observes the principles and practices of good governance as well as behaves in accordance with the constitution and the law.Masondo takes his new position after his appointment by the President of the Republic of South Africa Cyril Matamela Ramaphosa. Masondo will serve in the position for a period of seven years.

A three judge bench of the Court of Appeal has ruled that the determinations and recommendations of the Commission on Administrative Justice, also known as Office of the Ombudsman, have the force of law hence are binding on public institutions. The landmark decision was made on 26th September 2019.