British & Irish Ombudsman Association’s 2017 Conference

You are invited to register for the (British & Irish) Ombudsman Association’s 2017 Conference, Holding up a mirror, which will take place on 25 and 26 May 2017 at the Burleigh Court Conference Centre at Loughborough University, LE11 3GR.  The conference centre is just 8 miles from East Midlands Airport and trains from London St Pancras to Loughborough take around 70 minutes.


Delegates will have the opportunity to hear from the key note speakers Linnea Gandhi and Tom Blaser, experienced behavioural science practitioners, who have worked with Daniel Kahneman, Richard H Thaler, and numerous Fortune 500 companies. Plenary sessions and workshops will touch on, amongst other things, informal resolution, increasing impact, quality assurance, measuring and reporting on performance against service standards, and creating the culture to succeed. We have also secured Sir Emyr Jones Parry, former UK Ambassador to the UN and former Permanent Representative to NATO, as the after dinner speaker. A copy of the Conference Programme is attached for ease of reference.


The conference will commence with registration and networking at 9.00am on Thursday 25 May and will end at 2.10pm on Friday 26 May.  The Association’s Annual Meeting for 2017, to which all conference delegates are also invited, will take place before the conference on 25 May from 10.00am.


Due to the early start on 25 May delegates are encouraged to arrive on Wednesday evening and a fee for the two day/two night residential conference is £624 (including VAT) for staff of member schemes, and £744 (including VAT) for non-members.  For those who are unable to arrive on the Wednesday evening, a two day/one night option is available: £474 for members, £588 for non-members. The conference fee includes all meals and accommodation.

Please complete the online registration ( which includes workshop preferences and accommodation/ dietary/ access requirements. Your place is not confirmed until payment has been received. To avoid disappointment please register before 21 April.

Full details of the Burleigh Court Conference Centre at Loughborough University, including maps and travel directions (under ‘contact’) are at  There is also a ‘virtual tour’ of the Conference Centre.  There is ample free car parking at Burleigh Court.


All are welcome to attend the Conference including staff at all levels in member schemes and Non-members, so do please share this with any colleagues who might be interested. 


Please contact Marilyn Morgan via or on 00 44 (0)7484 905750 if you have any queries.


Kind regards




Donal Galligan



Ombudsman Association

PO Box 343, Carshalton, SM5 9BX

T: +44 (0)20 8642 6143

M: +44 (0)7442 496024





Twitter: @OmbudAssoc


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